Privacy Policy

ADE9 Technologies Pvt. Ltd. ("We," "Us," "Our," or "ADE9") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you interact with our services, products, applications, and websites (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

"Personal Information" means any information that relates to an identified or identifiable individual, whether recorded in any form or not, that can be used to distinguish, identify, or contact a specific individual. This excludes publicly available information that is lawfully accessible through government records.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will indicate the effective date at the top of this policy and notify you of any material changes.

Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Create an account or register for our Services
• Request information about our products or services as a prospective client
• Contact us through our website, email, phone, or chat support
• Subscribe to our newsletters, updates, or marketing communications
• Participate in surveys, webinars, events, or promotional activities
• Submit applications for employment or partnership opportunities
• Upload or input data through our platforms and applications

This information may include:

• Personal Details: Name, title, date of birth, and professional designation
• Contact Information: Email address, phone number, postal address, and company details
• Professional Information: Organization name, job title, industry, and business requirements
• Communication Data: Any information you provide in correspondence with us
• Event Participation: Information collected during conferences, webinars, and industry events

Information We Collect Automatically

When you access our Services, we automatically collect certain information about your device and usage patterns:

• Device Information: Browser type and version, operating system, device model, and unique device identifiers
• Usage Analytics: Pages visited, time spent on our Services, click-through rates, and navigation patterns
• Technical Data: IP address, login timestamps, geographic location (country/city level), and referral sources
• Performance Metrics: System response times, error reports, and feature utilization statistics

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage information:

• Essential Cookies: Required for basic functionality and security of our Services
• Analytics Cookies: Help us understand how visitors use our Services to improve performance
• Marketing Cookies: Enable personalized advertising and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Services.

Third-Party Integrations

We may collect information through integrations with third-party services including:

• Customer Relationship Management (CRM) platforms for lead management
• Marketing automation tools for email campaigns and user engagement tracking
• Analytics platforms such as Google Analytics for website performance insights
• Social media platforms when you interact with our social media presence
• Payment processors for transaction processing and billing

How We Use Your Information

We process your personal information for the following legitimate business purposes:

Service Delivery and Account Management

• Provide, maintain, and improve our Services
• Create and manage your user accounts
• Process transactions and billing
• Deliver customer support and technical assistance
• Authenticate users and prevent unauthorized access

Communication and Marketing

• Send service-related notifications and updates
• Deliver newsletters, product announcements, and promotional content
• Respond to inquiries and support requests
• Conduct market research and gather feedback
• Invite participation in events, webinars, and surveys

Business Operations and Analytics

• Analyze usage patterns to improve our Services
• Conduct internal research and development
• Generate business intelligence and performance metrics
• Ensure compliance with legal and regulatory requirements
• Detect and prevent fraud, security threats, and abuse

Legal and Compliance

• Comply with applicable laws, regulations, and industry standards
• Respond to legal processes, court orders, and government requests
• Protect our rights, property, and safety, as well as those of our users
• Enforce our Terms of Service and other agreements

Legal Basis for Processing (EU/UK Residents)

For individuals in the European Union and United Kingdom, we process personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, balanced against your privacy rights
• Legal Compliance: Processing required to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, which you may withdraw at any time

How We Share Information

Internal Sharing

Personal information is shared internally within ADE9 on a need-to-know basis for legitimate business purposes, including:

• Customer relationship management
• Service delivery and support
• Compliance and security monitoring
• Business analytics and improvement

Third-Party Service Providers

We may share personal information with trusted service providers who assist us in:

• Cloud hosting and data storage
• Payment processing and billing
• Email delivery and marketing automation
• Customer support and help desk services
• Analytics and business intelligence
• Legal and professional services

All service providers are contractually obligated to protect your information and use it only for specified purposes.

Legal and Regulatory Disclosure

We may disclose personal information when required by law or when we believe such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the rights, property, or safety of ADE9, our users, or the public
• Investigate or prevent fraud, security breaches, or illegal activities
• Enforce our Terms of Service or other agreements

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Multi-factor authentication and role-based access restrictions
• Network Security: Firewalls, intrusion detection systems, and secure network configurations
• Regular Security Audits: Periodic vulnerability assessments and penetration testing

Administrative Safeguards

• Privacy Training: Regular training for employees on data protection and privacy practices
• Incident Response: Established procedures for detecting, responding to, and reporting security incidents
• Vendor Management: Due diligence and contractual requirements for third-party service providers
• Data Minimization: Collection and retention of only necessary personal information

Physical Safeguards

• Secure Facilities: Restricted access to data centers and office locations
• Equipment Security: Secure disposal of hardware and storage media
• Environmental Controls: Protection against environmental hazards and unauthorized access

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

General Retention Periods:

• Account Information: Retained while your account is active and for 3 years after closure
• Marketing Communications: Retained until you unsubscribe or for 5 years, whichever is earlier
• Support Records: Retained for 3 years after case closure
• Transaction Records: Retained for 7 years for legal and accounting purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

When personal information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

Correction and Updates

• Request correction of inaccurate or incomplete personal information
• Update your account information and preferences

Deletion and Erasure

• Request deletion of your personal information, subject to legal and business requirements
• Close your account and request removal from our systems

Processing Restrictions

• Object to certain types of processing of your personal information
• Request restriction of processing in specific circumstances
• Withdraw consent for processing based on consent

Marketing Opt-Out

• Unsubscribe from marketing communications at any time
• Opt out of targeted advertising and personalization

To exercise these rights, please contact us at privacy@ade9.com with a detailed request including your full name, email address, and specific request details.

International Data Transfers

ADE9 operates globally and may transfer personal information to countries outside your residence jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contractual protections for data transfers
• Binding Corporate Rules: Internal policies ensuring consistent data protection standards
• Certification Schemes: Participation in recognized privacy certification programs

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at privacy@ade9.com.

Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by ADE9. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through our Services.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ADE9 Technologies Pvt. Ltd.
Privacy Office

📧 Email: privacy@ade9.com
📞 Phone: +91 [Your Phone Number]
🏢 Address: [Your Complete Office Address]

Data Protection Officer: dpo@ade9.com

For residents of the European Union, you have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Pune, India.